Request Received

Your enquiry is with a producer now. Expect a written reply within one business day, or inside fifteen minutes if you sent it during office hours.

Next Steps

What Happens From Here

A Producer Reads Your Brief

Your enquiry lands with the producer running your event type, not a shared inbox.

Written Quote Arrives

Itemised pricing, vessel recommendation and available dates, inside one business day.

Deck Walkthrough

If you like the numbers, we schedule a video or in-person tour of the actual deck.

While You Wait

Add our email to your safe senders list so the quote does not land in spam: [email protected]. If your plans are urgent, the concierge desk answers at +61 2 9240 1100 on weekdays.

Quoting reference: check your inbox for a confirmation copy of your request.

Renata Kowalski, head tournament director
Your Point of Contact

You'll Likely Hear From Renata

Our head tournament director handles most first enquiries personally. Fifteen years of card rooms means she has answered your question before, probably this week.

Quick ways to reach us

  • +61 2 9240 1100 · weekdays 9:00 to 18:00
  • [email protected]
  • Overseas Passenger Terminal, Circular Quay

While the Quote Is Coming

Reply to your confirmation email or send a fresh note through the contact page. Producers confirm every detail before quoting anyway.
Urgent requests with an event inside two weeks get flagged automatically. Mention the date pressure and we prioritise accordingly.